You can use our chat service or send an email to support@conclass.tech.

Currently, our support is available in three languages: English, German, and Norwegian.

The Standard Support plan includes: •       Access to User Guide and Tutorials •       E-Mail Support for Quick Tips •       Technical Support Services: Software Updates, Download/Installation/Activation Assistance, and Fixes for any Software Issues Please note: Standard support is provided exclusively via e-mail. Video calls (e.g. Microsoft Teams) are not included in the Standard Support plan. Project Support (additional charge): If you need hands-on guidance for your specific project, including remote interactive support via Microsoft Teams video calls, customization of Revit families and configurations, training, onboarding, or consultations, we offer dedicated Project Support as a separate service. Please contact team@conclass.tech for a quote. For a quick first review, please send us screenshots of your conVoid settings via e-mail and we can provide initial guidance at no extra cost.

Yes. Training sessions are available with the following details: •       Duration: 4 hours •       Max. Participants: 6 •       Location: Remote via Microsoft Teams You can either purchase a training session directly on our website or send a request to team@conclass.tech. We also recommend following our free User Guide and Tutorials as a starting point.

We recommend first searching for answers on our support site: support.conclass.tech. If you do not find the information you need, feel free to reach out to us for further assistance.